Sales Terms and Conditions

The following terms and conditions apply only to online purchases from Superfood Cocoa made through www.superfoodcocoa.co.uk, via telephone, or email. The terms “you”, “your”, and “yours” refer to the customer/purchaser utilizing our Internet site to purchase services or merchandise (“Product”). The terms “I”, “me”, and “my” refer to Superfood Cocoa.

Returns and Refunds for Online Purchases

I believe the only way a business merits existence is through integrity, quality, and servicing happy customers. If there’s anything I could have done better, please let me know.

That said, I do not guarantee refund for personal preference in flavour, but will work with you on a case-to-case basis and do everything I can to make sure you are satisfied.

Due to the nature of our business and the perishable products I sell, I cannot accept returns and do not guarantee refunds in any case unless I have made an error. Any order cancellation will incur 20% cancellation fee.

Shipped Products

Please allow up to 4 business days as I make and package every product by hand fresh! If this is for a holiday, wedding, anniversary, event, or any other such celebration and you need delivery by a specific date, please email me right away.

When buying Superfood Cocoa chocolate from Superfoodcocoa.co.uk, you may have it shipped via one of the available shipping options. To deliver, I must have proper and complete addresses. If I must reship due to incorrect address, I may ask you to pay the additional shipping cost.

The shipping rate for orders within the UK are a real-time calculation of the Royal Mail Postal Service prices as a reflection of the weight of the package. Royal Mail charges are the absolute best rates possible. 

1st class delivery is my default shipping method for all packages and should arrive to you within 1-2 days of shipping.

However, all carriers have been experiencing heavy delays due to COVID and are no longer offering any guarantee, even with Next day delivery. Therefore, I sadly can not guarantee any shipping method, nor can I offer refunds for any delays or losses caused by the shipping carrier. Please expect your package to take longer to arrive once it leaves my loving hands.

Ordering Information and Payment Methods

I am not liable for orders that I cannot fulfil due to causes beyond my control, or for incomplete or inaccurate information being supplied by you or someone acting for you, including your Internet service provider, at the time your order is placed. Such information includes but is not limited to partial or incorrect credit card or payment information. At Superfoodcocoa.co.uk for your convenience I accept the following forms of payment for your online purchases: MasterCard, Visa. For your online purchases, you may purchase multiple Superfood Cocoa chocolate in a single order. 

Privacy & Security   

This website (“Superfoodcocoa.co.uk”) is owned and operated by Superfood Cocoa and recognizes the importance of maintaining the privacy of my customers (“Customers”) and other website users (collectively “Users”).  I have posted this privacy policy (“Policy”) to describe my practices regarding the collection and use of information gathered through Superfoodcocoa.co.uk. This Policy is effective as of 1 March 2021. I may from time to time update this Policy and invite you to review this page periodically. In the event this Policy changes, I will inform you by posting an updated Policy on this web page. All changes will go into effect on the date that is posted in my Policy. The new Policy will apply to all past and current users of Superfoodcocoa.co.uk and will replace any prior Policies.

Superfoodcocoa.co.uk does not collect personally identifiable information from individuals unless they provide it to me voluntarily and knowingly. This means I don’t require Users to register or provide information to me in order to view my site.

If you shop with me via Superfoodcocoa.co.uk, I collect the following information about you: name, address, phone number, email address, billing information including credit card number and expiration date. I use your name, address, phone number, billing information/credit card information to process your order or otherwise described in this privacy policy. The email address you provide is used for internal purposes, such as confirming and tracking your order or otherwise as described in this privacy policy. I may also contact you via email or regular mail from time-to-time to keep you up-to-date on the latest Superfoodcocoa.co.uk news or to send you my latest offers/newsletter. I will not share your email address with third parties.

In certain instances I may disclose your personally identifiable information when I have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, Superfood Cocoa or others. I may also disclose your personally identifiable information when I believe the law requires it. 

Superfoodcocoa.co.uk uses “cookies.” A cookie is a small file that is sent to your browser from a web server and stored on your computer’s hard drive. I use cookies to help me determine whether a User has visited Superfoodcocoa.co.uk before or if they are new User. Cookies also allow Members to save time during checkout in return visits. Most web browsers automatically accept cookies, but they should also allow you to instruct your browser to prevent the use of cookies. Please note that if you disable cookies certain aspects of Superfoodcocoa.co.uk will not function properly. The cookie doesn’t track any personal information about you or provide me with any way to contact you, and the cookie doesn’t extract any information from your computer. 

Disclaimer

Your use of this website is at your risk. Superfood Cocoa  does not warrant or represent that my content is accurate, error-free, truthful or reliable or that your use of such material will not infringe rights of third parties. Superfood Cocoa does not warrant that the functional aspects of the website will be error free or that this website or the server that makes it available are free of viruses or other harmful components. Superfood Cocoa reserves the right to correct any errors on this website. If your use of this website or my content results in the need for servicing or replacing property, material, equipment or data, Superfood Cocoa is not responsible for those costs. Without limiting the foregoing, everything on our website is provided to you “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SUPERFOOD COCOA MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE MATERIAL CONTAINED ON THIS WEBSITE, OR ABOUT ITS SOFTWARE, TEXT, GRAPHICS, AND LINKS, OR RESULTS TO BE OBTAINED FROM USING THE WEBSITE.

Limitation of Liability
SUPERFOOD COCOA SHALL NOT BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES RESULTING FROM YOUR ACCESS TO, OR USE OF, OR INABILITY TO USE THIS WEBSITE AND OUR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SUPERFOOD COCOA IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Please note that some jurisdictions may not allow the exclusion or limitation of liability for consequential or incidental damages. As a result, some of the above exclusions may not frankly apply to you.

Errors on Our Website
I make every effort to ensure that the information on Superfoodcocoa.co.uk is accurate, complete and current. Despite my efforts, there may be instances when information about a Superfood Cocoa chocolate contains inaccurate or incomplete data, including data about the Product’s price or availability. Superfood Cocoa makes no warranty or guarantee that the information on Superfoodcocoa.co.uk is error-free, complete, or current. I reserve the right to correct errors and/or update the content on Superfoodcocoa.co.uk at any time without notice. Superfood Cocoa also reserves the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, I will issue a full refund to the original payment card.

Limitations and Exclusions
I reserve the right to change prices, terms, specifications and warranties without notice. Online sales are intended for, and limited to, personal use and domestic sales only. For any online purchase you certify that the item is being purchased for personal use only and you agree to assume liability for the applicable tax if the item is used for other than personal use. If you are purchasing Superfood cocoa chocolate for export, you are responsible for the necessary export documentation before shipment is made to a foreign country. Warranties for exported Superfood Cocoa chocolate may vary or be null and void. I reserve the right to limit the number of Superfood Cocoa chocolate sold, including the right to prohibit sales to re-sellers. Prices do not include shipping, tax and insurance. 

Damages
In no event shall Superfood Cocoa or its respective representatives be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages.

Use of Materials on this Website
Superfood Cocoa maintains this website for your personal entertainment, information, education, and communication. You should assume that everything you see or read on the website (such as images, photographs, illustrations, information and other materials) (“content”) is the property of Superfood Cocoa and its licensors and partners. Without Superfood Cocoa’s prior written permission, you may not sell, reproduce, distribute, modify, display, publicly perform, repost, or otherwise use any of my content in any way for any purpose, including using my content on any other website or in a networked computer environment. However, you may electronically copy or print pages from this website for personal, non-commercial use, provided that you include a copyright notice on each page.

Copyright Notice
All content on this site is the property of Superfood Cocoa or its content suppliers and protected by UK copyright laws. All software used on this site is the property of Superfood Cocoa or its software suppliers and protected by UK copyright laws. Users of this site may use the content and software on this site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, of the content on this site is strictly prohibited. Copyright 2021 by Superfood Cocoa. All Rights Reserved. 01/09/2021

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100% Raw chocolate respecting the origin of cacao

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hello@superfoodcocoa.co.uk

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